Refund policy
Small shop, heavy parts
MowerMods is a small family business. Many items are used, heavy, oversized, or oddly shaped. Return shipping and re-handling are expensive and physically hard on our team — so we are not an Amazon-style free-return store. We still stand behind what we sell when we make a mistake or a part arrives damaged.
Contact us before you return anything
Email info@mowermods.com with your order number, photos, and what’s wrong. Do not ship a part back until we reply with return instructions. Unauthorized returns may be refused or not refunded.
Fitment — please verify before you buy
A large share of return requests happen because the wrong part was ordered for a specific mower. Listings include model notes, photos, and OEM numbers when we have them. If you’re unsure, email us your exact model and what you’re replacing before checkout — we’re happy to help you get the right part.
If you ordered the wrong part (fitment/model mismatch, “I thought it would work,” changed mind, or ordered without confirming fitment):
• Returns are not guaranteed.
• If we approve a return, you pay return shipping (and any outbound freight we already paid is usually not refunded).
• Used, installed, modified, damaged-in-return, or missing-hardware items generally cannot be returned.
• When we can accept it, refunds are often issued as store credit, and a restocking fee (typically 20–30%) may apply — especially on heavy/oversized items.
We may instead offer an exchange for the correct part if it’s in stock and the original item is returnable.
If we sent the wrong item, a defective item, or it arrived damaged in transit
Contact us within 3 business days of delivery with photos. We’ll arrange a replacement, store credit, or refund as appropriate. In these cases we cover reasonable return shipping when we ask you to send the item back.
30-day used-parts warranty
Where a product page states a 30-day warranty on used parts, that covers defects in the part as described — not wrong fitment, normal wear after install, misuse, or damage from installation. Warranty claims follow the same “contact us first” process.
Items that generally cannot be returned
• Donor mowers and other freight/oversized specials once shipped (unless we made an error)
• Items marked final sale / non-returnable
• Electrical parts once installed (unless defective as received)
• Custom-cut or specially ordered items
Refund timing
Approved refunds go back to the original payment method after we receive and inspect the return (typically several business days after arrival). Shipping charges are only refunded when the return is our error or a verified transit damage claim we approve.
Questions
Email info@mowermods.com